I first met Dennis Snow in 2010, at the NRECA CONNECT Conference, when I participated in his workshop on member service. Dennis Snow‘s customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence.
Dennis also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
As a new Director of Communications at the time, I had been challenged by my General Manager to improve our American Customer Satisfaction Index (ACSI) score (it was in the low 70’s). What Dennis shared during his workshop at the CONNECT conference, I sought to implement at our cooperative … resulting in ACSI of 91 twice within a 4 year time frame.
It is a privilege to be able to provide access to Dennis’ customer service training on coopvalues.com, at half the regular cost! Dennis supports the cooperative business model where the focus is on the members. The quality of his member service training is exceptional … and I hope it is as helpful for your cooperative, as it has been at ours!